Can I start my course right away?
YES. As soon as you have completed the registration process you will receive an email with your log in information (PIN/Password). If you do not see this email immediately please check your 'spam' or 'junk' folders. The security settings on your computer may have re-routed the email.
Are all of the required learning materials online?
YES. Everything you need to complete your course is included in the course content. There may be links to resource materials but these will be available to view/download/print immediately, without existing the course area.
How long do I have to complete my course?
Online learning is self-paced. This means that each participant moves through the learning material at a rate that matches his or her learning style, prior understanding of the topic, and time availability.
Do I have to complete the course in one sitting?
NO. You can log out at any time and log in again later using your Username and Password. The system will remember where you left off and start you there the next time you log in. There is no expiry to access the course.
Do I need to use the same computer each time I log in?
NO. You can access your account from any computer that has an internet connection. You can also take your training using a laptop, smartphone or tablet.
Can I fail the course?
You can’t fail the course, only individual tests. Each online course has mandatory tests to confirm your understanding. If you fail, review the unit and retake the test—questions are randomly drawn from a bank, so each attempt is different. You may retry as often as needed until you score at least 100%. After passing all required tests, you can download or print a Certificate of Completion.
Does every online course provide a Certificate of Completion?
YES. Each of the courses featured on this campus includes a Certificate of Completion. When you have achieved 100% on mandatory testing (all courses include testing) for each unit of your course, you will immediately be able to download/print a Certificate of Completion which bears your name and the date of training.
My password won't work... What should I do?
Make sure your CAPS lock button is off because passwords are case sensitive.
The first time you logged in you were asked to change your password to something only you would know. This is an important security feature but it can be annoying because it is easy to forget your personalized password. Just click the 'forgot your password?' link on the log in screen and the system will send you an email with your account information.
Can I purchase courses for other people in my organization?
Yes. If you need to purchase training for multiple participants, you can do so quickly and easily.
Step 1) Simply Create an Organization Account
Step 2) Purchase as many courses you need
Step 3) Use the platform to send out the course access keys that were purchased to each of your stakeholders so they can begin training immediately
Can this platform be customized for our company’s internal training?
Yes. AIR Institutes offers branded LMS solutions for organizations that want to deliver psychological health and safety training to their employees. Your company can have a custom eCampus with your logo, tailored course offerings, reporting tools, and user management, all hosted and supported by our team.
If you’re interested in using this platform internally within your organization, contact [email protected] to learn more.